How do I make the payment? When do I make the payment? How do I order? I am not sure which service packet I should choose for my photo. Are quotes free of charge? How can I be sure I will receive the quality I want? How long does it take to retouch my photo? Do you take urgent orders? What is the turnaround for urgent orders? Do I get a discount if I order more photos in one go? How many photos can I send? How big can one photo be? Do you accept only digital photos? What format should my image be? How should I scan my photo? What file format and size should I choose? Printing tips Who retains the copyright to images retouched by PhotosToRetouch?
How do I make the payment?
Payments are made by PayPal.
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When do I make the payment?
You will pay when the retouching works are complete and you are fully satisfied with the result. You will pay BEFORE we send you your final retouched photo. It goes like this:
- we will send you the link to a protected/watermarked copy of your retouched photo
- you open the copy and decide if you are happy with the result
- if/when you are happy, you make the payment
- after the payment is confirmed we send you the final retouched photo.
How do I order?
Everything you need to order is on our Ordering page. So, to order:
- go to our Ordering page
- choose the service you want from the drop down menu
- browse for the photo you want retouched on your computer for upload
- write notes about what exactly you want done in the Notes Box
- write your personal details so we can contact you back
- click send.
We will then reply with a message to confirm the costs and the turnaround for your request. If you agree, we will proceed with our retouching works.
I am not sure which service packet I should choose for my photo.
If you are not sure about:
- the retouching works that need to be done on your photos
- the costs for the retouching works you want
or if you have:
- a special request
- the need for an advice
simply send us your photo together with your message or question and we will assess your photo and estimate the price for free. Consultations and estimates are free of charge and you will pay only for the final retouched photo.
Are quotes free of charge?
Yes, quotes are free of charge. Simply send us your photo together with your message or question and we will assess your photo and estimate the costs.
How can I be sure I will receive the quality I want?
When we finish the retouching works, you will receive a link to a protected/watermarked copy of your retouched photo and will be able to view your photo by opening that link BEFORE paying.
If you are not entirely happy with the result we will get to work to make the necessary adjustments at your request with no additional charge. When you are fully happy, you will receive your final retouched photo.
However, if meanwhile you change your mind and choose other or additional services to be performed, this will bring an extra charge for the works not included in the initial order.
How long does it take to retouch my photo?
Most photos take 2 to 5 days to finish. However, it may take less or more time to finish a photo depending on the complexity of works to be done. We will give estimates for the turnaround before we start any works.
Do you take urgent orders?
We take urgent orders. There is an extra charge of 15% for an urgent order as it means full attention is paid to the order in question.
What is the turnaround for urgent orders?
We will discuss with you the urgency of the order. However, we usually try to finish urgent orders within 24 hours or as soon as agreed with you.
Do I get a discount if I order more photos in one go?
We offer discounts if an order is for 15 or more images. The discount is 10% of the total cost.
How many photos can I send?
You can send up to 5 photos per message. If you want to send more, just send them in separate messages.
How big can one photo be?
One photo can be up to 6MB in size.
Do you accept only digital photos?
Yes, we accept only digital photos sent over the internet. Old paper photos or any other physical photos that you want retouched should be scanned first.
What format should my image be?
We prefer photos to be in JPG. However, we accept TIFF and GIF formats as well.
How should I scan my photo? What file format and size should I choose?
You should scan your photo in colour mode (even if it’s a black and white photo, scan in colour not black and white) at 300 ppi (600 ppi if you want to enlarge it to double its original size) in 24-bit. In any case the bigger size (in pixels) your digital image is, the more qualitative the restoration will be.
Printing tips
The quality of your prints depends on the ratio between image resolution (digital “size” of your photo) and print size. Generally, the higher the resolution of your image, the larger you can print it. You can always ask the company where you make your prints what the best print size for your image’s resolution would be.
Who retains the copyright to images retouched by PhotosToRetouch?
We do not retain the copyright to images sent by you, not even after retouching. You keep the copyright and may use the image in whichever way you like.
Before making your order read our Terms & Conditions for retouching and restoring services.